Terms of service
Article 1. Purpose
These terms and conditions of sale aim to define the contractual relationship between the buyer and the conditions applicable to any purchase made through our website. Purchasing a product through this website implies the buyer's unreserved acceptance of these terms and conditions of sale, which the buyer acknowledges having read prior to placing their order. Before any transaction, the buyer declares, firstly, that the purchase of products on the website www.quebecool.com is unrelated to their professional activity and is limited to strictly personal use, and secondly, that they have full legal capacity to enter into this agreement under these terms and conditions of sale.
The company reserves the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or to improve the use of its website. Therefore, the applicable terms and conditions will be those in effect on the date the order is placed by the buyer.
Article 2. Products
The products offered are those listed on our website and are of PRC origin (made in PRC).
Subject to availability, the company reserves the right to modify the product range at any time. Each product is presented on the website with a description outlining its main technical characteristics (capacity, use, composition, etc.). The photographs are as accurate as possible but are not contractually binding on the Seller. The sale of the products presented is intended for all buyers residing in countries that fully authorize the import of these products into their territory.
Article 3. Prices
The prices listed on the product pages of the online catalog are in Canadian dollars (CAD), inclusive of all taxes (VAT included), based on the VAT rate applicable on the date of the order. Any change in the VAT rate may be reflected in the price of the products. The company reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day the order is placed will be the only price applicable to the buyer. The prices indicated do not include delivery charges, which are billed in addition to the price of the products purchased, based on the total order amount.
Article 4. Ordering and Payment Terms
Before placing any order, the buyer must create an account on the Domiloa website. The account creation section is accessible directly from the sidebar menu. Each time the buyer visits the site, if they wish to place an order or view their account (order status, profile, etc.), they must log in using their credentials. The company
offers the buyer the option to order and pay for their products in several steps, with two payment options:
- Secure payment via PayPal or credit card (through the PayPal system): The buyer selects the products they wish to order and adds them to their "shopping cart," modifies the order if necessary (quantities, product codes, etc.), and verifies the delivery address or enters a new one. Shipping costs are then calculated and displayed to the buyer, along with the name of the carrier. Next, the buyer chooses their preferred payment method: "Payment via PayPal." The following step allows them to review all the information, read and accept these terms and conditions by checking the corresponding box, and then confirm their order by clicking the "Confirm my order" button. Finally, the buyer is redirected to the secure PayPal interface to safely enter their PayPal account or credit card details. If the payment is accepted, the order is registered and the contract is definitively formed. Payment via PayPal or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may request cancellation of the payment, and the funds paid will then be credited back or refunded. The cardholder is not liable if the disputed payment is proven to have been made fraudulently, remotely, without physical use of their card. To obtain a refund of the fraudulent debit and any bank charges incurred, the cardholder must dispute the charge in writing with their bank within 70 days of the transaction, or 120 days if their contract with the bank stipulates this extension. The bank will refund the debited amounts within a maximum of one month after receiving the cardholder's written dispute. The cardholder will not be charged any fees for the refund.
- Payment by bank transfer: the buyer selects the products they wish to order in the "shopping cart", modifies them if necessary (quantities, references, etc.), verifies the delivery address
or enters a new one. Then, shipping costs are calculated and presented to the buyer, along with the name of the carrier. Next, the buyer chooses their preferred payment method: "Payment by bank transfer." Finally, the last step allows them to review all the information, read and accept these terms and conditions by checking the corresponding box, and then confirm their order by clicking the "Confirm my order" button. This final click constitutes the definitive conclusion of the contract. Upon confirmation, the buyer receives an order confirmation email. To finalize payment and initiate order processing, the buyer must contact their bank to transfer the corresponding amount to the bank account of [Company Name], whose details are provided to the buyer. Upon receipt of the transfer, the order will be processed, and the buyer will be notified by email. The company will ship the products no sooner than two business days after receiving the corresponding transfer, subject to availability.
Order confirmation implies acceptance of these terms and conditions of sale, acknowledgment of having read and understood them fully, and waiver of any conflicting terms and conditions of purchase. All data provided and the recorded confirmation will serve as proof of the transaction. If the buyer has an email address and has provided it on the order form, the company will send an email confirming the order registration.
If the buyer wishes to contact the company, they can do so by email at the following address: team.dominia@gmail.com
Article 5. Retention of Title
The company reserves the right to close the store at any time.
Article 6. Right of Withdrawal
In accordance with Article L121-20 of the French Consumer Code, the buyer has fourteen working days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for exchange or refund without penalty, except for return shipping costs.
Refund in Case of Delivery Delay
Delivery times may be affected by external factors or force majeure. A delivery delay of up to 30 days does not entitle you to a refund. Once this period has passed, you may request a refund.
Sale or Promotional Items
Only items at full price are eligible for refunds. Unfortunately, sale or promotional items are not refundable but remain exchangeable.
Article 7. Delivery
Deliveries are made to the address indicated on the order form, which must be within the agreed geographical area. Deliveries are made via a tracked delivery service with a delivery time of 8 to 15 days, requiring no signature upon receipt. Delivery times are estimates only; if delivery exceeds thirty days from the date of order, the sales contract may be cancelled and the buyer refunded. The company may provide the buyer with the tracking number for their package via email. The buyer's order will be delivered to their home by their postal carrier. If the buyer is not home, they will receive a delivery notice from their postal carrier, allowing them to collect the ordered products from the nearest post office within the timeframe specified by the postal service. The buyer assumes all risks associated with transport from the moment the items leave the company's premises. The buyer is required to check the condition of the packaging and its contents upon delivery, in the presence of the postal worker or delivery person. In case of damage during transport, any claim must be made to the carrier within three days of delivery.
Article 8. Warranty
All products supplied by the company are covered by the legal warranty stipulated in Articles 1641 et seq. of the French Civil Code. In the event of a product being non-compliant, it may be returned to the company, which will accept the return, exchange the product, or issue a refund. All claims, requests for exchange, or refunds must be made by email to the following address: team.dominia@gmail.com within fourteen days of delivery.
Article 9. Liability
In the distance selling process, the company is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the internet, such as data loss, intrusion, viruses, service interruptions, or other unintentional problems.
Article 10. Intellectual Property
All elements of our website are and remain the exclusive intellectual property of the company. No one is authorized to reproduce,
exploiting or using, in any way whatsoever, even partially, any elements of the website, whether in the form of photos, logos, visuals, or text.
Article 11. Personal Data
The company is committed to preserving the confidentiality of information provided by the buyer, which may be transmitted for the use of certain services. All information concerning the buyer is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the user has the right to access, modify, and delete their personal information. They may request this at any time by email to the following address: team.dominia@gmail.com
Article 12. Reviews
Customers receive an email three days after delivery, asking them to leave a review on the website. In return, the company grants them a discount coupon, regardless of the rating. Reviews may be imported from other partner websites.
Article 13. Dispute Resolution
These distance selling terms and conditions are governed by Canadian law. Any disputes or claims arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Montreal.
14. Contractual Limitations on Technical Data
This website uses JavaScript technology.
The website shall not be liable for any material damages related to its use. Furthermore, the user agrees to access the website using up-to-date equipment free of viruses and with a modern, updated browser.
15. Intellectual Property and Counterfeiting
Domilioa owns the intellectual property rights or holds the usage rights to all elements accessible on the website, including text, images, graphics, logos, icons, sounds, and software.
Any reproduction, representation, modification, publication, or adaptation of all or part of the site's elements, regardless of the means or process used, is prohibited without the prior written authorization of Domiloa.
Any unauthorized use of the site or any of its elements will be considered an infringement and prosecuted in accordance with Articles L.335-2 et seq. of the French Intellectual Property Code.
16. Limitations of Liability.
Domilioa shall not be held liable for any direct or indirect damage to the user's equipment when accessing the vetements-chauffant.com website, resulting either from the use of equipment that does not meet the specifications indicated in section 4, or from the occurrence of a bug or incompatibility.
Domiloa cannot be held liable for any indirect damages (such as loss of market share or loss of opportunity) resulting from the use of the Domiloa website.
Interactive areas (the ability to ask questions in the contact section) are available to users. Domiloa reserves the right to remove, without prior notice, any content posted in these areas that violates applicable French law, particularly provisions relating to data protection. Where applicable, Domiloa also reserves the right to pursue civil and/or criminal action against the user, particularly in the case of messages that are racist, abusive, defamatory, or pornographic, regardless of the medium used (text, photograph, etc.).
17. Personal Data Management
In France, personal data is protected in particular by Law No. 78-87 of January 6, 1978, Law No. 2004-801 of August 6, 2004, Article L. 226-13 of the Penal Code, and the European Directive of October 24, 1995.
When using the vetements-chauffant.com website, the following information may be collected: the URL of the links through which the user accessed the vetements-chauffant.com website, the user's internet service provider, and the user's Internet Protocol (IP) address.
In any event, Domiloa only collects personal information relating to the user for the purposes of certain services offered by the vetements-chauffant.com website. The user provides this information knowingly, particularly when they enter it themselves. Users of the vetements-chauffant.com website are informed whether or not they are required to provide this information.
In accordance with Articles 38 et seq. of Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, all users have the right to access, rectify, and object to the processing of their personal data. This right can be exercised by submitting a written and signed request, accompanied by a copy of their identity document bearing the holder's signature, and specifying the address to which the response should be sent.